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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Lara Ferrell

Lara Ferrell

October 25, 2026

5  out of  5
rating by Lara Ferrell
"Thanks to Courtney at State Farm for going above and beyond to make sure my insurance needs were taken care of!!"
We responded:
"Lara, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "
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Lisa Lanham

October 23, 2026

5  out of  5
rating by Lisa Lanham
"I received excellent service from Noah. He was knowledgeable about the available products, put together a quote that met my needs, took the time to explain the coverages clearly, and answered my questions. The process was handled timely and in a professional manner."
We responded:
"Lisa, we’re glad Noah could make a positive impression! It's great to hear that he was able to provide you with knowledgeable and professional service while explaining your coverage options. We appreciate your trust in our agency and look forward to assisting you with any future insurance needs."
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Dakota Covert

October 22, 2026

5  out of  5
rating by Dakota Covert
"I personally deal with Noah and he’s always been patient and helpful makes sure I get the best rate possible"
We responded:
"Dakota, it’s great to know Noah made you feel supported while helping you explore your options! We know finding the right rate takes time and attention, so we’re glad he was there to help you through it. Thanks for choosing our agency!"
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Michael Watson

October 20, 2026

5  out of  5
rating by Michael Watson
"Worked with Noah Craddock specifically, he was great to work with. He responded in a timely manner, very professional, and extremely polite. I would highly recommend him if you are looking for anything insurance."
We responded:
"We appreciate you taking the time to share your kind words, and we wanted to express our gratitude, Michael! It's wonderful to know that Noah delivered such professional and prompt service. Your recommendation means a lot to us, and we are always available to assist you with your insurance needs."
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Tyler Farley

October 19, 2026

5  out of  5
rating by Tyler Farley
"Noah Craddock assisted me in setting up an account and gave me a quote within minutes."
We responded:
"Tyler, thank you so much for the 5-star rating! If you ever have questions or need assistance, our team is always here to help. "
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Samuel Estel

October 19, 2026

5  out of  5
rating by Samuel Estel
"I have had my car insurance through John’s State Farm office since I started driving. Recently my fiancée and I purchased a house and I reached out to Noah Craddock and he helped us get set up with a Home owners policy that works best for us. He told us about the bundle option and was able to add my fiancée to my existing auto insurance and bundle it with our new home policy and saved her almost $100 on her auto policy from Progressive."
We responded:
"You gave us another reason to love what we do—thanks for sharing this! It's great to hear that Noah was able to assist you and your fiancée with bundling your auto and home insurance, and even save some money in the process. We appreciate your continued trust in our agency and are here whenever you need us."
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Julia Loeffler

October 14, 2026

5  out of  5
rating by Julia Loeffler
"Courney was very friendly, professional and knowledgeable. She was able to answer all of my questions and alleviate my concerns. I appreciated her reaching out via the US mail. I was overwhelmed with emails and text messages from insurance companies I had never heard of before. I hate doing business over the internet because you can never tell if you're being scammed or not! When I got the quote in the mail from Courtney, I immediately felt confident that State Farm was a well-known and reputable company, and after talking one-on-one with Courtney, I knew she was someone I could trust. She did an excellent job, and I wouldn't hesitate to recommend her to friends and family.
Thank you!
Julia L
Bridgeport WV"
We responded:
"Julia, we’re pleased to learn that Courtney left a positive impression! It's great to hear how her approach instilled confidence and security in your choice of State Farm. We genuinely appreciate your trust and recommendation, and we're here whenever you need us."
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Kristina Murphy

October 12, 2026

5  out of  5
rating by Kristina Murphy
"Had a great experience with Courtney.. she saved us money and better coverage easy and fast.. would 100% recommend checking her out"
We responded:
"Kristina, thank you so much for the wonderful review! We really appreciate your kind words. If you ever need anything, our Hurricane insurance team is always here and happy to help. "
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Hallie Massey

September 11, 2026

5  out of  5
rating by Hallie Massey
"Courtney Jacob helped my family , she is wonderful thank you for making things easy and being so kind! It’s appreciated so much"
We responded:
"Wow, thank you for the 5-star review, Hallie! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
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Brittany Burdette

September 11, 2026

5  out of  5
rating by Brittany Burdette
"Courtney was so easy to work with ! She is quick to reply to questions and is very helpful."
We responded:
"Awesome, Brittany! We're delighted to hear that Courtney was easy to work with and provided quick and helpful responses to your questions. Our team is always here to assist with your insurance needs, so feel free to reach out anytime."
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Sara Wroten

September 10, 2026

5  out of  5
rating by Sara Wroten
"Courtney Jacobs is amazing!!! She got my monthly payment down lower than any other insurance agency I've called. She stayed in contact with me, was very helpful as well as friendly! Great communication and quick response time for sure! I 20/10 recommend going/switching with state farm and asking for her as well! She's awesome 😎"
We responded:
"Thanks so much for the fantastic rating, Sara! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you! "
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Ray Dillon

July 23, 2026

5  out of  5
rating by Ray Dillon
"I have had this State Farm agent and office for over 25 years outstanding service."
We responded:
"Ray, thank you for this incredible review and for trusting our agency for more than 25 years! We’re truly grateful for your continued loyalty and are honored to know our team has provided the outstanding service you’ve come to expect. It’s a pleasure working with you, and we look forward to many more years together."
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K M

July 20, 2026

5  out of  5
rating by K M
"John and Courtney at State Farm were great and extremely helpful. Courtney helped me get my policy set up quickly and easily, and they both made the whole process a breeze. Highly recommend their excellent service!"
We responded:
"Your recommendation is one of the greatest compliments we can receive. We’re grateful that our team was there to guide you through setting up your policy and make the process a smooth one. Thank you for your trust!"
Profile photo of Andrew Hopkins

Andrew Hopkins

June 10, 2026

5  out of  5
rating by Andrew Hopkins
"Courtney and Cassandra were absolutely amazing! They were incredibly helpful, knowledgeable, and made the entire insurance process smooth and painless. Their professionalism and willingness to answer all of my questions made for a great experience. I’m very thankful for their help and highly recommend working with them!"
We responded:
"Andrew, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent John Bumgarner’s Team is just a call or email away!"
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Kelli Holland

June 4, 2026

5  out of  5
rating by Kelli Holland
"Great experience with Courtney! Explained things well and very nice!"
We responded:
"Thank you, Kelli, for sharing your experience! We're glad to hear that Courtney was able to explain things clearly and provide a friendly service. We appreciate your feedback and look forward to assisting you in the future."
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jeremy angle

May 11, 2026

5  out of  5
rating by jeremy angle
"Ethan was really nice and helpful .. great quote and unbeatable price"
We responded:
"Jeremy, thanks for choosing us and sharing your experience! We’re happy Ethan could help you secure such a competitive rate while making the process smooth and stress-free. We truly value your trust and support."
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payten plays

May 6, 2026

5  out of  5
rating by payten plays
"Courteny Jacob made getting a new insurance quote with State Farm easy and fast. She saved me almost 2,000 a year with home and auto insurance."
We responded:
"payten, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent John Bumgarner’s Team here in our Hurricane office. "
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Simone wood

May 4, 2026

5  out of  5
rating by Simone wood
"Courtney was able to get me down half of my progressive payment when switching to State Farm for all the same benefits and for that I’m super thankful. I recommend!"
We responded:
"Thank you, Simone, for sharing your experience! It's great to hear that Courtney was able to help you save on your payment while maintaining the same benefits. We appreciate your recommendation!"
Profile photo of Josh Workman

Josh Workman

May 1, 2026

5  out of  5
rating by Josh Workman
"Courtney was super professional and helpful in helping me understand exactly what I was getting. She’s the best I’ve ever worked with"
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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Lea-Ann Hill

April 30, 2026

5  out of  5
rating by Lea-Ann Hill
"Great experience! Courtney was able to lower my auto insurance rate with even better benefits and lower deductible than my previous auto insurance. The process was very quick and simple. I was able to get a quote and new policy while on my work break. Highly recommend!"
We responded:
"Thank you, Lea-Ann, for sharing your experience! We're glad Courtney could help you find a better auto insurance rate with improved benefits and a lower deductible. It's great to hear the process was quick and convenient for you."
Profile photo of James Halstead

James Halstead

April 30, 2026

5  out of  5
rating by James Halstead
"Straight to the point guy. Works with to help you get the best deal. I recommend all my friends to him"
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent John Bumgarner’s Team. "
Profile photo of Samantha Ward

Samantha Ward

April 29, 2026

5  out of  5
rating by Samantha Ward
"Courtney was great help. She was able to save me money & get me better coverage than I had with a different company."
We responded:
"Thank you, Samantha, for sharing your experience! It's great to hear that Courtney was able to assist you in saving money while improving your coverage. We appreciate your support and look forward to continuing to serve your insurance needs."
Profile photo of Renee Clark

Renee Clark

April 27, 2026

5  out of  5
rating by Renee Clark
"Courtney Jacob really helped me get the best /lowest rate possible. She was really sweet and understanding!"
We responded:
"Thank you, Renee, for sharing your experience! We're glad to hear that Courtney was able to assist you in finding the best rate and that her sweet and understanding nature made a positive impact. Your feedback is greatly appreciated."
Profile photo of Zane Evicks

Zane Evicks

April 24, 2026

5  out of  5
rating by Zane Evicks
"Noah is so helpful! Answered all my questions and got my policy set up perfect for me. He helps all my friends and family, would strongly recommend"
We responded:
"Thank you so much for the 5-star rating, Zane! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
Profile photo of Bryce Simpson

Bryce Simpson

April 23, 2026

5  out of  5
rating by Bryce Simpson
"I couldn’t have asked for a better experience while working with Courtney. She was able to insure my vehicle as well as life insurance for literally 1/2 of what I was previously paying for just auto insurance. Thank you again!"
We responded:
"Thank you, Bryce, for sharing your experience! It's great to hear that Courtney was able to help you save significantly on both your vehicle and life insurance. We appreciate your feedback and look forward to continuing to serve you."