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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Randall Robie

Randall Robie

September 13, 2024

5  out of  5
rating by Randall Robie
"During the four years John Bumgarner has been my State Farm agent I have filed three claims, all of which have been handled quickly with absolutely no hassle. I have also had various questions from time to time, and Cassandra has given outstanding service in providing me answers. She is quick to respond, friendly, and knowledgeable. I highly recommend State Farm, John, and Cassandra for anyone needing excellent insurance service."
We responded:
"Thanks Randall!!! Appreciate you and your business. "
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Brian H.

July 26, 2024

1  out of  5
rating by Brian H.
"Would not recommend this State Farm location."
We responded:
"Thanks for the review Brian. Unfortunately some things are beyond our control and we do our best to minimize these issues. The reality is sometimes they are unavoidable. We will continue to work to minimize these instances and will continue to provide great service to our customers. "
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WV Mountain Mom

July 16, 2024

1  out of  5
rating by WV Mountain Mom
"This is a terrible State Farm. They do not do their job correctly at this office, they lie to the customers about your policy. They are very unprofessional!"
We responded:
"I apologize for your experience with my agency. We do strive to not only meet but exceed expectations. Unfortunately some items are out of our control at times but we try our best to minimize any issues. Ultimately there are times that this is unavoidable and people become upset. Again I apologize and I appreciate your feedback. "
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Bryanna Hodge

July 9, 2024

5  out of  5
rating by Bryanna Hodge
"Courtney is amazing at what she does, super reliable and consistent with her clients."
We responded:
"Thank you for recognizing Courtney's dedication to providing reliable service. We appreciate your kind words and are grateful for the opportunity to serve you."
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Duffs

July 2, 2024

5  out of  5
rating by Duffs
"Great communication quick response times and good pricing. Courtney always there to help"
We responded:
"Thank you for your kind words! We're thrilled to hear about your positive experience with Courtney and our team. We appreciate your feedback and look forward to continuing to provide excellent service."
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Zander Wagner

June 3, 2024

5  out of  5
rating by Zander Wagner
"Great company who takes care of their customers!"
We responded:
"We strive to provide excellent service to all our customers. We appreciate your business."
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Lucas Lynch

May 30, 2024

4  out of  5
rating by Lucas Lynch
"Amazing"
We responded:
"Thank you, Lucas!"
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Trevor Mullins

March 28, 2024

5  out of  5
rating by Trevor Mullins
"Great service, great rates!"
We responded:
"Thank you for your kind words, Trevor! We strive to provide excellent service and competitive rates to all our clients. Your feedback is greatly appreciated."
Profile photo of Kaitlyn Wogan

Kaitlyn Wogan

February 21, 2024

5  out of  5
rating by Kaitlyn Wogan
"Really great service. Awesome prices. Courtney is awesome, and super helpful anytime I have questions!!!!!"
We responded:
"Thank you for the kind words, Kaitlyn! We're thrilled to hear about your positive experience with Courtney."
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Samuel Perdue

February 21, 2024

1  out of  5
rating by Samuel Perdue
"Never go to State farm. Mosey over to Allstate in Barboursville. They give better insurance more insurance coverage for less and won't try to cancel you for accidents that you were not at fault for."
We responded:
"Samuel sorry you had a bad experience. We try our best to help each customer as best we can. Unfortunately we aren’t able to fix every situation. I know Cass tried her best to help out and again I apologize we couldn’t get you taken care of. "
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Carmen Campbell

October 20, 2022

5  out of  5
rating by Carmen Campbell
"They really go out their way to get you the best rates and meet your insurance needs. Marissa is amazing and made finding the perfect insurance at a great price very easy. I highly recommend this branch and this staff."
We responded:
"Thanks Carmen! Appreciate the kind words and Marissa is great at helping customers!!"
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Herbie Goetz

October 19, 2022

5  out of  5
rating by Herbie Goetz
"Great customer service! Highly recommended! Cassandra is the best!"
We responded:
"Thanks Herbie!! Appreciate the review and we are lucky to have Cassandra on our team to help customers out!!"
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Daniel Edwards

October 18, 2022

5  out of  5
rating by Daniel Edwards
"I have had multiple positive experiences with this agency. Marissa has been more than helpful any time I have had to reach out about any questions I may have about any of my policies."
We responded:
"Thanks Daniel!! Appreciate the review and glad to have Marissa there to handle customer issues like yours!!"
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David Jude

October 13, 2022

5  out of  5
rating by David Jude
"Best Agents in the Valley!"
We responded:
"Thanks Davey!! Appreciate it buddy!!"
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Travis Wysocki

October 12, 2022

5  out of  5
rating by Travis Wysocki
"Where do I even start? Between the best rates around and the nicest staff you honestly can not go wrong! Marissa the office manager is always so helpful and pleasant to speak to. Highly recommended company."
We responded:
"Thanks Travis we appreciate the review and being able to take care of your insurance needs here in the valley!"
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Joe Herndon

October 11, 2022

5  out of  5
rating by Joe Herndon
"Been with them for years now ! Great people and top notch service !"
We responded:
"Thanks Joe!! Appreciate it buddy!!"
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Brittany Rahuba

October 11, 2022

5  out of  5
rating by Brittany Rahuba
"We've been coming here for years, very friendly staff."
We responded:
"Thanks Brittany!"
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Brent Workman

October 11, 2022

5  out of  5
rating by Brent Workman
"Professional & friendly insurance services. Wouldn't go anywhere else."
We responded:
"Thanks Brent! We appreciate your business!!"
Profile photo of Austin Shamblin

Austin Shamblin

October 10, 2022

5  out of  5
rating by Austin Shamblin
"John and his entire staff maintain a highly positive attitude toward customers and are quick to build strong relationships. They strive to help integrate new customers and are eager to help you understand any questions you may have. I must say after shopping around and speaking with other agencies John and his entire staff are a real pleasure to work with."
We responded:
"Thanks Austin we appreciate the kind words! We appreciate your business and look forward to helping you more in the future."
Profile photo of Donelle Little

Donelle Little

October 10, 2022

5  out of  5
rating by Donelle Little
"The staff at this office are wonderful to work with! They’re very friendly, helpful, and knowledgeable and respond to your questions and needs in a timely manner."
We responded:
"Thanks Donelle!!"
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Christopher Morrison

October 10, 2022

5  out of  5
rating by Christopher Morrison
"I truly have had the best experience with this State Farm office. Courtney Jacob at John Bumgarner’s office is alway on points she is always going above and beyond and is very knowledgeable when it comes to indoor many kinds. I truly recommend this office. Especially Courtney Jacob!"
We responded:
"Thanks Christopher and yes Courtney is great and we are lucky to have her be part of our team."
Profile photo of Katie Hoshor

Katie Hoshor

October 10, 2022

5  out of  5
rating by Katie Hoshor
"I cannot say enough about this company! Their service is top notch and the rates they offer are too."
We responded:
"Thanks Kaitlyn!! Appreciate the kind words."
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Danielle Hayes

August 16, 2022

1  out of  5
rating by Danielle Hayes
"What a terrible place to do business with. I called when they gave me a wonderful lower rate, switched everything over, and then called back and requested to switch my coverage to full at the next billing cycle. Instead of waiting, they changed it right away and instead of the lower bill I was expecting, I had an added charge for their failure to do as I asked. When I called, all I got was “I’m sorry that happened” and absolutely no moves to fix it. It is not my fault nor financial responsibility when their folks cannot do their jobs correctly. I received absolutely NO notification, via email or mail, that the change had been made, so I wasn’t even given the opportunity to call and correct *THEIR* error for them. Then they told me that my policy is being canceled due to some sort of something with my license, magically this is the only insurance company to ever say that as I have a clean driving record. What an absolute joke of a sneaky, untruthful “business”. I wish I could give no stars."
We responded:
"Danielle I am sorry we were not able to handle things as well as you would have liked. Sometimes underwriting can have problems. No excuses though and I understand your frustration. I do hope you can give us another try in the future!"
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Johnie Baldwin

December 4, 2020

4  out of  5
rating by Johnie Baldwin
"Friendly and very helpful good price on auto insurance"
We responded:
"Thanks Johnie! We appreciate your feedback and having the opportunity to help you with your insurance needs!"
Profile photo of Natalie Roe

Natalie Roe

October 5, 2020

5  out of  5
rating by Natalie Roe
"These people are amazing with services. Marissa and Christian have went above and beyond for me and my child to have safe and effective coverage. Anytime I call they search and find answers for me. Thank you for all you do. It means so much."
We responded:
"Thank you so much for the kind words Natalie! So thankful to have a great team and great clients like you! Have a great day!"